Week 10

Week 10 Objectives:

• Continue working on technical report
• Finish up The Fireman's Hall Museum's Technical Support Guide
• Resolve remaining tasks on Fogbugz
• Email progress to supervisor

Accomplishments:

• Accomplished 25 hours
• Worked on internship technical report up to Part 3, Section 3. 
• Made finishing touches on the technical support guide for the firehouse and incorporated the networking infrastructure diagram I finished through Visio.  
• Resolved remaining tasks accomplished on Fogbugz 
• Reported hours of completion and remaining hours left of internship to my supervisor. I also emailed my finished document of the technical support guide and informed him of my progress with my internship technical report which I will soon be emailing to him and we will review in person. 

Week 9

Week 9 Objectives:

• Meet with supervisor to discuss the remainder of internship
• Construct the network infrastructure at the firehouse through Visio
• Continue to modify the Fireman's Hall Museum Technical Support Guide
• Work on technical report

Accomplishments:

• Achieved 25 hours
• Met with supervisor and discussed issues I experienced last week at the firehouse. Also discussed how I am to move forward, previous tasks that have been completed, and remaining tasks that I am working on. I am to email him updates on the progress of all remaining assignments and hours.
• Used Visio to better organize original sketch of the Fireman's Hall Museum's network infrastructure. Will incorporate final modifications into the technical support guide.
• Made new and improved additions to the support guide including more troubleshooting information. Updated table of contents.
• Began working on draft of technical report for the internship  

Week 8

Week 8 Objectives:

• Map out the network infrastructure of the Fireman's Hall Museum
• Assist staff with computer problems
• Install system updates and reboot
• Modify technical support guide
• Get system towers recycled

Accomplishments:

• Accumulated 25 hours
• Sketched the entire network infrastructure of the Fireman's Hall including the server, router, workstations, and peripheral devices. Working on making final modifications through Visio.
• Resolved Adobe Flash Player issues on one of the staff's computers by uninstalling all Adobe installed content and reinstalling Adobe Reader and Adobe Flash Player.
• Troubleshooted minor issues with Microsoft Word and Excel on one workstation
• Installed system updates on all workstations that required an update and rebooted them all 
• Continued to modify the FHM's technical support guide
• Found someone to pay Fireman's Hall Museum a small fee for their old computer systems

Week 7

Week 7 Objectives:

• Finish running full system anti-virus scan of all PCs
• Document results of all scans on an excel spreadsheet
• Review computer problem logs at staff's workstations
• Update tasks on Fogbugz
• Review and document hardware inventory in gift shop workstation
• Update technical support guide

Accomplishments:

• Accumulated 25 hours
• Completed full system Malwarebytes Anti-Malware scan of all PCs. Discovered threats on two systems and quarantined all.
• Recorded results of all system scans in an excel spreadsheet document. Resolved task and uploaded document onto Fogbugz.
• Reviewed all computer problem logs at every workstation.
• Troubleshooted issues found in logbooks. Signed and dated name and marked each log as up to date.
• Updated all tasks accomplished this week as well as previous weeks on Fogbugz and included details of my course of action.
• Reviewed all hardware devices in gift shop and documented inventory into the technical support guide.
• Included more troubleshooting information into technical support guide based on device issues recorded in logbooks. 

Week 6

Week 6 Objectives:

• Perform system updates 
• Conduct a full system malware scan for every PC
• Review computer problem logs at staff's workstations and troubleshoot
• Continue to update and revise technical support guide

Accomplishments: 

• Accumulated a total of 27 hours
• Visited all workstations on the third floor of the firehouse to ensure the installation of Malwarebytes.  If any workstations did not have this anti-virus software installed on their system, I downloaded and installed the software as well as ran a full system malware scan on each computer.  I documented the date and time of the system scan into an excel spreadsheet as well as the results received from the scan.
• There are also computer problem logs at each workstation which allows for the staff to record any issues they may experience when using their system.  I have been reviewing many of these logs throughout the week and finding ways to troubleshoot the issues they have been experiencing.  Many of the old issues they experienced were resolved by the PC and Networking Specialist of the museum and I used her comments and resolutions recorded in these logs as a guide on helping me learn how to troubleshoot as well.
• I performed system updates on the computers at all workstations on the third floor to ensure proper performance and bug fixes.
• Continued to update the technical support guide with troubleshooting guides based on issues experienced in their computer problem logs.  

Week 5

Week 5 Objectives:

• Install new Windows 7 Professional systems
• Download and install a driver for a printer at one of the staff's work stations
• Continue to call around to different companies for the recycling of ewaste at the museum
• Update and revise The Fireman's Hall Museum's Technical Support Guide

Accomplishments:

This week I accumulated a total of 25 hours.  I worked with the PC and Networking Specialist again this week learning how to install the two new Windows 7 Professional Systems.  This helped me to learn more about the local area network at The Fireman's Hall Museum as well as how to update old systems to newer versions.  You start by analyzing the old operating system and jot down all of the program files, favorites, bookmarks, etc. that appear on the system.  This is important so that you can restore everything that is important to the user of the old system onto the newer system.  Most of the user's files are saved onto their P:drive (the user's personal drive on the network) which is connected to the server of the local area network. However, there were some files that were saved locally and they needed to be backed up onto the server so they could be restored once the newer system was installed.  I learned how to plug in the new operating systems and connect them to the server via ports with numbers that correspond to the computers located at certain workstations.  Then I learned how to install the virus software and Microsoft Office software onto the newly updated systems.  The two operating systems were successfully updated.  They are up and running well and are connected to the network.  I also was able to download and install a driver for an HP printer at one of the workstations. During this process, there was a fatal error issue, Error 1935, that occurred while installing the driver. I managed to troubleshoot the issue successfully and install the driver.  The printer is up and running without any difficulty.  I had to review all programs to see if they were all still functioning properly due to having to troubleshoot the Fatal error by going onto the msconfig and disabling all programs at startup as well as hiding and disabling all Microsoft services.  All programs were functioning as they should have been.  Lastly, I installed updates and rebooted the system to ensure performance and bug fixes.  This week I also continued with my task of making a list of different computer recycling companies and organizations.  I called around to six different places and wrote down the price they charge for coming and taking out all the old systems, keyboards, and an old monitor stored in the museum.  I now have to wait for a final say from the curator of the museum on which company to go with.  Last but not least, I spent much of this week continuing to update the technical support guide with many basic computer and troubleshooting issues they may come across while working with these newer systems.  I also incorporated the social networking sites that the Fireman's Hall Museum uses and their login information into the support guide just in case this important information is forgotten. 

Week 4

Week 4 Objectives:

• Attend the Technology Committee Meeting
• Shadow the PC and Networking Specialist of the firehouse, learning how to extract desktop computer hard drives
• Conduct independent research on common technical issues experienced by PC users and incorporate "How To's" on how to solve these common errors in The Fireman's Hall Museum Technical Support Guide
• Get help on the organization chart I've been working on through Visio for the infrastructure of the firehouse

Accomplishments:

This week I achieved a total of 25 hours.  I learned a lot more about what has been going on inside the museum including pressing issues faced by the staff, changes that need to take place, changes that have been attempted, new ideas, updates, maintenance, etc.  Some of the things the committee is trying to work on are trying to get Stripe and PayPal set up for the gift shop, recruit a new gift shop manager because the current manager, Nancy, will be leaving by or even before the end of the summer, secure a webmaster for firemanshall.org, get the tax issue being faced in the gift shop resolved, accomplish search engine optimization for firemanshallstore.com, and replace the remaining two old computer systems with two new ones.  I learned all of this through attending the Technology Committee Meeting and I had the opportunity to work with the PC and Networking Specialist of the Fireman's Hall Museum afterwards.  She gave me two tasks to accomplish this week which were extracting the hard drives from the uninstalled, old PC desktop systems no longer being used by the firehouse as well as to conduct some research on some company or business that may be able to stop through and remove these systems from the museum to recycle.  She showed and explained to me the importance of removing these hard drives.  The hard drives needed to be removed because all of the data from the Fireman's Hall Museum exists on them and it is important for all their old information to be extracted and destroyed.  I was able to remove all hard drives from about six PCs including one server.  I boxed the hard drives and they will be shredded. There are two brand new PCs (Windows 7 Professional) that were brought in to replace the remaining two old computer systems (Windows XP).  I will be shadowing and learning how to install these two new systems and connect them to the server hosting the local area network of the museum.  I researched and called around to several different businesses to see if they would be willing to pick up the scraps of the old systems but unfortunately had no luck in finding someone that would be willing to recycle them at no cost to the museum.  This is a task I will continue to try and get completed next week.  This week I also conducted some independent research on common technical issues faced by PC users, found out ways to resolve them, and incorporated them into the technical support guide.  Because we now have new technology in the museum, it is important that the staff know how to overcome any possible issues that may surface in working with them when there is no one on site to help troubleshoot the issue.  Last but not least, I worked with the collection manager of the museum to get help on the organization chart for the infrastructure of the firehouse I have been working on.  It is still a work in progress and will receive help from my supervisor next week and continue to make necessary changes through Visio.  The chart will ultimately be incorporated into the technical support guide.

 

Opening up the old Windows XP systems and removing their hard drives