- Perform system updates
- Conduct a full system malware scan for every PC
- Review computer problem logs at staff's workstations and troubleshoot
- Continue to update and revise technical support guide
Accomplishments:
- Accumulated a total of 27 hours
- Visited all workstations on the third floor of the firehouse to ensure the installation of Malwarebytes. If any workstations did not have this anti-virus software installed on their system, I downloaded and installed the software as well as ran a full system malware scan on each computer. I documented the date and time of the system scan into an excel spreadsheet as well as the results received from the scan.
- There are also computer problem logs at each workstation which allows for the staff to record any issues they may experience when using their system. I have been reviewing many of these logs throughout the week and finding ways to troubleshoot the issues they have been experiencing. Many of the old issues they experienced were resolved by the PC and Networking Specialist of the museum and I used her comments and resolutions recorded in these logs as a guide on helping me learn how to troubleshoot as well.
- I performed system updates on the computers at all workstations on the third floor to ensure proper performance and bug fixes.
- Continued to update the technical support guide with troubleshooting guides based on issues experienced in their computer problem logs.
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