- Finish running full system anti-virus scan of all PCs
- Document results of all scans on an excel spreadsheet
- Review computer problem logs at staff's workstations
- Update tasks on Fogbugz
- Review and document hardware inventory in gift shop workstation
- Update technical support guide
Accomplishments:
- Accumulated 25 hours
- Completed full system Malwarebytes Anti-Malware scan of all PCs. Discovered threats on two systems and quarantined all.
- Recorded results of all system scans in an excel spreadsheet document. Resolved task and uploaded document onto Fogbugz.
- Reviewed all computer problem logs at every workstation.
- Troubleshooted issues found in logbooks. Signed and dated name and marked each log as up to date.
- Updated all tasks accomplished this week as well as previous weeks on Fogbugz and included details of my course of action.
- Reviewed all hardware devices in gift shop and documented inventory into the technical support guide.
- Included more troubleshooting information into technical support guide based on device issues recorded in logbooks.
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