Week 7 Objectives:
- Finish running full system anti-virus scan of all PCs
- Document results of all scans on an excel spreadsheet
- Review computer problem logs at staff's workstations
- Update tasks on Fogbugz
- Review and document hardware inventory in gift shop workstation
- Update technical support guide
Accomplishments:
- Accumulated 25 hours
- Completed full system Malwarebytes Anti-Malware scan of all PCs. Discovered threats on two systems and quarantined all.
- Recorded results of all system scans in an excel spreadsheet document. Resolved task and uploaded document onto Fogbugz.
- Reviewed all computer problem logs at every workstation.
- Troubleshooted issues found in logbooks. Signed and dated name and marked each log as up to date.
- Updated all tasks accomplished this week as well as previous weeks on Fogbugz and included details of my course of action.
- Reviewed all hardware devices in gift shop and documented inventory into the technical support guide.
- Included more troubleshooting information into technical support guide based on device issues recorded in logbooks.
Week 6 Objectives:
- Perform system updates
- Conduct a full system malware scan for every PC
- Review computer problem logs at staff's workstations and troubleshoot
- Continue to update and revise technical support guide
Accomplishments:
- Accumulated a total of 27 hours
- Visited all workstations on the third floor of the firehouse to ensure the installation of Malwarebytes. If any workstations did not have this anti-virus software installed on their system, I downloaded and installed the software as well as ran a full system malware scan on each computer. I documented the date and time of the system scan into an excel spreadsheet as well as the results received from the scan.
- There are also computer problem logs at each workstation which allows for the staff to record any issues they may experience when using their system. I have been reviewing many of these logs throughout the week and finding ways to troubleshoot the issues they have been experiencing. Many of the old issues they experienced were resolved by the PC and Networking Specialist of the museum and I used her comments and resolutions recorded in these logs as a guide on helping me learn how to troubleshoot as well.
- I performed system updates on the computers at all workstations on the third floor to ensure proper performance and bug fixes.
- Continued to update the technical support guide with troubleshooting guides based on issues experienced in their computer problem logs.
